Customer loyalty makes a great value and contributes to strengthening the relationship between brands and customers and achieving the condition of continuity.
When users already have a positive opinion on the service, are more likely to recommend that they know will benefit from your product or service. Rare Consulting says that %83 of consumers said that they would recommend a company that they trusted.
Trust will not only help you gain repeated business, but it will create new customers!
One of the most critical things in customer loyalty, by providing quality service for the first time, and taking a positive and distinctive impression from the customers and influencers in order to have an enjoyable experience with the service.
At Evalut, we try to tell and show them what our brand stands for, and share our values and objectives with them!. We at Evalut strive to be transparent about the service and communication and honest with our community about the quality of service. We look forward to seeing the services or products and following them up after the sale.
Through experiences, we can improve customer satisfaction and achieve loyalty. There are some interesting numbers and studies like Corporate Executive Board of 7,000 U.S. consumers who said they had a brand relationship “64% cited shared values as the primary reason.
One of the best things for us is to exceed their customers and influencers expectations during performing the services, This definitely strengthens and contributes to building a strong relationship! “Do what you say you are going to do”.
The more time we spend with them, the more we can generate future content and marketing campaigns. Listening to their stories can develop our performance and plan to make them happy and satisfied. Flexibility will help us to get better feedback on our services and we remember that every customer has their own situations and problems, and we consider this thing!
We are working to introduce technologies in our work that contribute to improving productivity and quality provided to you!
Using Automation systems through work service can help us to improve the quality of service, for example, send offers to customers and influencers during any time in the month. And try to surprise our customers and influencers to keep them in touch, like remember their birthdays or their kids’ ages!
Nowadays, as technology advances greatly, Artificial Intelligence “AI” can help us build customers’ loyalty in a simple way!. we can use the predictive analysis to keep our customers well-stocked, AI can get insights into attitude and predict what you are likely to look for!
Also, Machine Learning “ML” can help us to look at customers’ previous buying categories in order to predict their future transactions. Using this strategy, we can identify potential threats that may affect their buyer's journey. It gives us the information in advance, so we can act on it ahead of time.
Another thing, use the Chatbox to improve the customers’ effective engagement. Chatbots can handle customer needs and resolve them in seconds, with 24/7 availability. And using it to inform your customers about your new products and services, and offers. They can even notify users about the status of their orders, and think about what makes a customer loyal to our brand?
There are some firms and platforms create such as loyalty program, that involves all continuous customers. Starbuck has a great example in the loyalty programs which can provide you with getting to know their customers better by storing all their order and payment information in the app—never have your name misspelled on your Starbucks cup again!
Asking for a review will help us to know our mistakes and try to solve it, customer reviews go hand-in-hand with customer loyalty. And that’s one of main our goals!.
A research found that:
- %88 have read reviews to determine the quality of a local business.
- %85 of consumers said they read up to 10 reviews.
- %72 of consumers say that positive reviews make them trust a local business more.
- %88 of consumers say they trust online reviews as much as personal recommendations.
Reviews will help us to have the customers’ opinions about our services, and we will try and work to develop it, good performance of service and attitude will convert prospects into users, and happy users will write positive reviews.
Some new brands set and focus on customer loyalty and retention because when their brand starts getting bigger, it will need to start more focusing on customer
loyalty and retention.
considering that acquiring a new customer can be up to 5 times more expensive than reconverting a returning customer.
Harvard Business Review shows that customer
service has an effect on increasing customer
loyalty and a high effect on losing customer loyalty when its normal or bad. You have to make customers’
Being proactive in customer service will be a special feature for Evalut! but it would be better to completely avoid this issue in the first place, wouldn’t it?
customers services have important insights on how to improve customer satisfaction, that the people might not be aware of. So it’s important to note that 95% of complaining customers are likely to purchase with you again if the problem is solved in their favor.
It’s a competitive feature to get great customers’ loyalty to your brand is personalization and customization. users more likely to make a purchase if you give them something that they will actually like or are looking for. To achieve this thing, try to understand your customers’ preferences and behaviors, and culture. AI can discover exactly what your customers like quickly and easily. And then based on that, we can tailor the content you show them or the products you suggest for users.
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